Iberdrola’s zero tolerance policy for non-payment of electricity bills

Iberdrola’s zero tolerance policy for non-payment of electricity bills

By on Mar 27, 2011 in Iberdrola | 2 comments

ELECTRICITY PROVIDER Iberdrola has a zero tolerance policy with regards to non-payment for overdue electricity bills… it is simply ruthless. Iberdrola don’t issue any warning letters or disconnection notifications of any kind – they simply cut you off! 

It’s no good pleading ignorance to them, or “it’s the banks fault!”. If Iberdrola do not receive payment they quickly remove your electricity meter and leave you with a little orange sticker where it once resided.

The photo above was taken of a clients meter cupboard where an electricity meter has been removed from the centre and left with just the cable tails remaining. It was the second time in little over a year that this client had been cut off. The collection of small orange stickers is testament to the disconnections.

The consequence of non-payment of an electricity bill and having your electricity meter removed is that Iberdrola will require a new contract before they will grant another electricity supply. That may involve obtaining a new boletin (electrical installation certificate) depending on the age of the property. The worst case scenario is that you could end up having to rewire your property if the installation is over 40 years old.

… And don’t take direct debits for granted when dealing with Spanish banks. Always check your account to ensure the electricity bill has been paid.

Sparks came to the rescue for the client, we arranged for Iberdrola to re-connect the electricity supply and fit a new Smart meter within a few days (photo right).

Contact us if you require our help with Iberdrola problems.

“Getting cut off is worse than a trip to the dentist.” Click here to read more. 

 

 

    2 Comments

  1. Dear Tony,
    Amazing you should have posted this just this past week – it’s exactly what I’ve been trying to sort out for my uncle. In the process of moving house, changing bank accounts blah blah, he didn’t notice Iberdrola’s bill hadn’t been paid and has been cut off. Iberdrola have admitted fault in that they received instruction to change the direct debit details to a new bank account and ignored them, and the outstanding bill has now been paid but it makes no difference, they still want a boletin before switching back on. The property is quite old and I can see this being costly for my uncle (rewire?), and he simply doesn’t have the money! What’s the best way to get this done?
    Thanks.

    Santa

    April 3, 2011

  2. Hola Santa

    Email tony@sparksinspain.es and I’ll let you know what details I require to get your uncle re-connected, without the need for a boletin.

    Tony Poole

    April 3, 2011

Post a Reply

Your email address will not be published.

Time limit is exhausted. Please reload CAPTCHA.