Iberdrola penalise customers without notice for not having an ICP

Iberdrola penalise customers without notice for not having an ICP

By on Jan 31, 2012 in Iberdrola | 3 comments

IBERDROLA HAVE increased some of their customer’s bills without prior notification. Check your electricity bill to see if “Recargo en Potencia por falta de ICP” has been added to the Energia box. It means because an ICP (Power Control Switch) has not been fitted a penalty is being charged to the account. This shows up on the bill as an additional amount added to the standing charge.

Customers on a 3.3 kW tariff are being charged for an additional 6.7 kW increasing their tariff to 10 kW. Customers on a 5.5 kW tariff are being charged for an additional 14.5 kW increasing their tariff to 20 kW.

Since 2011 Iberdrola have been writing to their customers instructing them to have an ICP fitted in accordance with the Spanish Law, otherwise they face a financial penalty. Two notifications should be sent by Iberdrola before they apply the penalty, the first by normal post, the second by recorded delivery giving a final 20 day notice. However, some customers have not received any notification at all and only by chance have discovered the penalty has been charged on their electricity bill.

Iberdrola have blamed the poor postal system because it appears some notifications appear to have slipped through the system.

In order to rectify the situation, Iberdrola customers need to arrange to have an ICP fitted as soon as possible. Then arrange for Iberdrola to inspect and seal it by telephoning 902 10 22 10, quoting the contract reference number.

How much does it cost to have an ICP fitted?

It depends on the contracted power supply which tells us the correct rating of the ICP to be fitted. You will find this figure stated in kilowatts (kW) on your electricity contract or electricity bill next to “Potencia Contratada”.

Contact us for a quotation.

    3 Comments

  1. Thanks for the info .. I’ll keep an eye out for any changes that creep onto the bill.

    Petrus

    January 31, 2012

  2. Its quite awkward that they are being charged for an additional 6.7 kW increasing their tariff to 10 kW which costs 10.80 euros per month extra…

    Working In Tenerife

    February 23, 2012

  3. Este es un gran blog post. Muchas gracias por la fantástica idea y realmente apreciamos el tiempo que llevó a escribir esto.

    Regalos Personalizados

    July 29, 2012

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